Your Account Manager

When you book a shipment with Robinsons your order becomes the responsibility of your personally dedicated Account Manager who will co-ordinate, inform and advise you on the shipping process.

Your Account Manager will ensure regular communication, so that any problems or concerns are picked up early and resolved quickly.

All Account Managers have immediate, real-time access to up-to-date information on the very latest customs regulations and destination country information worldwide. He or she will discuss and record the timing and scheduling of the shipment in detail, including details on vessel sailing and arrival times, import duties, customs clearance procedures and ever changing restrictions.

Your Robinsons Account Manager is specially trained to interpret customs regulations, which are sometimes complicated, into terms that are easy to understand. To ensure all angles are covered, the Account Manager will also cross-reference all information with our partner in the destination country.