Insurance
Our marine policy provides all-risks insurance protection for your household goods, personal effects and automobiles moving by land, sea and air. This policy offers you "all risks" coverage door-to-door, subject to the terms and conditions.
Peace of mind
We take every care to transport your possessions safely. But given the distances involved and the rigours of international transit, goods on very rare occasions do get lost and/or damaged. We strongly recommend that you take out insurance to ensure that you are covered for any loss which may occur.
Your International Move Coordinator will provide you with the necessary documentation to complete - the form has been designed to be as simple as possible, but you will need to list all the items you are moving and give their replacement value.
Tax and Duties
Remember that in many countries, import duties and purchase taxes are higher than in the UK. The value that you show on the form should be sufficient to replace the articles as new at destination. Please do bear in mind that the original purchase price, an old valuation or the UK second-hand value are not always a good guide.
Cover during storage
Remember to keep the cover in force until your goods arrive at their final destination. The policy automatically provides some cover on arrival in the destination country but this is limited to 60 days storage only. If you need to keep the goods in store for longer than this, you must tell us and we will arrange for the policy to be extended. You will have to pay an additional premium for such an extension.
Claims
Despite everybody's best intentions, accidents do happen from time to time. In the event of loss or damage, you should give notice to Robinsons International within 30 days after delivery or 30 days after the scheduled delivery date, in the event of non- delivery. It is important that full details of any losses and /or damages are provided at the time of notification.
Following your initial notification, you are allowed a further 60 days to forward documentation in support of your claim.
Finally, we all have possessions which have sentimental value. Unfortunately, you cannot claim for distress, loss of use, consequential loss or sentimental value.
Download a copy of our Insurance Key Facts Statement:
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