Our vision and culture

Anthony Robinson, Managing Director

Robinsons' strategy is straightforward - to make the most of our fundamental qualities - our people and financial strength - in order to provide the most efficient services and solutions to our customers.

It's all about teamwork...

Teamwork, drive, commitment, continuous improvement, integrity and respect are the key words. They represent our core values. We have worked hard to encourage a passionate, responsive and innovative culture, so that employees and the company are held to the highest standards in all that we do.

Flexibility for customers...

We believe that true service flexibility is the key and it's a question of how far a company is prepared to bend to accommodate its customers' individual needs. We believe in putting customers' needs above our own operational needs so when we devise processes, systems and procedures, we aim to benefit our customers first and ourselves second. Our 'Customer is King' initiative ensures that excellent customer service is at the heart of everything we do.

And quality of service

We are members of all the major removal industry trade organisations both in the UK and around the world, including BAR, BAR Overseas, OMNI (Overseas Moving Network Incorporated) and FIDI Global Alliance (Fédération Internationale des Déménageurs Internationaux). We have won many Gold industry awards over the years and in 2000, Robinsons was also one of the first companies in the UK to achieve accreditation to FAIMISO (FIDI Accredited International Mover with ISO standards), the only independently audited quality programme of its kind in the international moving industry. These memberships demonstrate our strong commitment to quality, reliability and flexibility. They are your assurance of the highest professional and quality standards worldwide. For more information about the trade associations we belong to, see our accreditations.

All of our people are wholly employed by the company and are fully trained. This ensures that each member of the team is up to date on the very latest packing methods and materials, is courteous, professional, helpful and on-time at crew level through to a continuous professional development pathway for senior executives. Our simple aim is to make it easy for our customers to do business with us.