Our levels of service
Complete customer satisfaction is of vital importance to us. It's what our success has been built on for more than a century, and what has made us one of the UK's leading removals companies.
It's all about teamwork
Teamwork, drive, commitment, continuous improvement, integrity and respect are the key words. They represent our core values. We have worked hard to encourage a passionate, responsive and innovative culture, so that employees and the company are held to the highest standards in all that we do.
Accountable staff
All of our people are wholly employed by the company and are fully trained. This ensures that each member of the team is up to date on the very latest packing methods and materials, is courteous, professional, helpful and on-time at crew level through to a continuous professional development pathway for senior executives. Our simple aim is to make it easy for our customers to do business with us.
Flexibility for customers
We believe that true service flexibility is the key and it's a question of how far a company is prepared to bend to accommodate its customers' individual needs. We believe in putting customers' needs above our own operational needs so when we devise processes, systems and procedures, we aim to benefit our customers first and ourselves second. Our 'Customer is King' initiative ensures that excellent customer service is at the heart of everything we do.
And quality of service
We are members of all the major removal industry trade organisations both in the UK and around the world, including BAR, BAR Overseas, OMNI (Overseas Moving Network Incorporated) and FIDI Global Alliance (Fédération Internationale des Déménageurs Internationaux). We have won many Gold industry awards over the years and in 2000, Robinsons was also one of the first relocation companies in the UK to achieve accreditation to FAIMISO (FIDI Accredited International Mover with ISO standards), the only independently audited quality programme of its kind in the international moving industry. These memberships demonstrate our strong commitment to quality, reliability and flexibility. They are your assurance of the highest professional and quality standards worldwide. For more information about the trade associations we belong to, see our accreditations.
All of our people are wholly employed by the company and are fully trained. This ensures that each member of the team is up to date on the very latest packing methods and materials, is courteous, professional, helpful and on-time at crew level through to a continuous professional development pathway for senior executives. Our simple aim is to make it easy for our customers to do business with us.
